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Help Scout: Mailbox counts

Impact: minorStatus: resolvedStarted Resolved (4.0 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Mailbox counts, folders, reports, search results

Timeline of updates

  1. identified

    We are currently seeing some issues with conversation counts and inbox views not refreshing accurately. You may also see routing, SLAs, and sentiment impacts. Our Engineering Team has identified the root cause and they're currently working to bring them back online.

  2. monitoring

    A fix is now in place for the Inbox issues affecting folder/view counts, routing, SLAs, sentiment. While there is a backlog of data being processed, you should start to see issues resolve. Our Engineering Team is continuing to monitor the situation.

  3. monitoring

    A fix is in place for the SLAs, Routing, and Sentiment issues. We have been alerted to continuing issues around conversation counts not updating accurately. Our Engineering Team is monitoring these issues and identifying whether an additional fix is needed. We will continue to keep you updated on our progress.

  4. resolved

    Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON