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Help Scout: SLA issues

Impact: minorStatus: resolvedStarted Resolved (1.7 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We're looking into reports of errors with the SLA feature and our team is investigating.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    Our Engineering team has identified the cause of the issue and are working on a resolution.

  4. resolved

    The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON