# Help Scout: SLA issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-13 23:17 UTC · Resolved: 2026-08-14 01:00 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Web App
- [Vendor status page: https://stspg.io/zq83kkvjrk62](https://stspg.io/zq83kkvjrk62)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-08-13 23:17 UTC: We're looking into reports of errors with the SLA feature and our team is investigating.
- **investigating** 2026-08-13 23:20 UTC: We are continuing to investigate this issue.
- **identified** 2026-08-14 00:17 UTC: Our Engineering team has identified the cause of the issue and are working on a resolution.
- **resolved** 2026-08-14 01:00 UTC: The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.


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Canonical: https://rewindex.com/company/help-scout/incidents/zrx6lgpxfxqc · Markdown: https://rewindex.com/company/help-scout/incidents/zrx6lgpxfxqc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/zrx6lgpxfxqc · Generated 2026-10-18T10:41:14.806Z