Companies / Help Scout / incidents

Help Scout: Connections Issues

Impact: majorStatus: resolvedStarted Resolved (8 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Help Scout reported a major degradation causing slow page loads and timeouts in the web app, with Email Processing and mailbox counts, folders, reports, and search results listed as affected. It started at 2026-02-26 12:21 UTC and was resolved at 2026-02-26 12:29 UTC (reported duration: 7 min); performance was stable, with continued monitoring planned.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web AppMailbox counts, folders, reports, search resultsEmail Processing

Timeline of updates

  1. investigating

    We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.

  2. resolved

    Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON