# Help Scout: Connections Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-26 12:21 UTC · Resolved: 2026-02-26 12:29 UTC · Duration: 8 min
- Updates: 2 · Affected components: Web App, Mailbox counts, folders, reports, search results, Email Processing
- [Vendor status page: https://stspg.io/1gdrr393fmbq](https://stspg.io/1gdrr393fmbq)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Summary

Help Scout reported a major degradation causing slow page loads and timeouts in the web app, with Email Processing and mailbox counts, folders, reports, and search results listed as affected. It started at 2026-02-26 12:21 UTC and was resolved at 2026-02-26 12:29 UTC (reported duration: 7 min); performance was stable, with continued monitoring planned. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-26 12:21 UTC: We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.
- **resolved** 2026-02-26 12:29 UTC: Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

## Rewindex changes for this incident

- 2026-02-26 12:21 UTC: [Major incident: Connections Issues](https://rewindex.com/change/i11f90ab74c60b0.md)


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Canonical: https://rewindex.com/company/help-scout/incidents/myyydhx83f74 · Markdown: https://rewindex.com/company/help-scout/incidents/myyydhx83f74.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/myyydhx83f74 · Generated 2026-10-18T09:43:29.130Z