Help Scout: Inboxes Not Currently Loading For Some Users
Affected components: Web AppMailbox counts, folders, reports, search resultsEmail Processing
Timeline of updates
- investigating
We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!
- monitoring
A fix has been implemented and our team is monitoring results.
- resolved
Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
f8de5fcd68cc45c3…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2026-02-19 20:32 UTC, resolved after 28 min, 3 update(s).
- Title
- Inboxes Not Currently Loading For Some Users
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/4t8wgj2gfxrh
Help Scout profileRecent Help Scout incidentsAll outages on February 19, 2026Help Scout in February 2026MarkdownJSON