# Help Scout: Inboxes Not Currently Loading For Some Users

> Help Scout status incident “Inboxes Not Currently Loading For Some Users” on 2026-02-19: impact minor (vendor’s label), 28 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/4t8wgj2gfxrh
Last updated: 2026-02-19T21:00:53Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-19 20:32 UTC · Resolved: 2026-02-19 21:00 UTC · Duration: 28 min
- Updates: 3 · Affected components: Web App, Mailbox counts, folders, reports, search results, Email Processing
- [Vendor status page: https://stspg.io/zg6sptzb25x6](https://stspg.io/zg6sptzb25x6)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-02-19 20:32 UTC: We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!
- **monitoring** 2026-02-19 20:52 UTC: A fix has been implemented and our team is monitoring results.
- **resolved** 2026-02-19 21:00 UTC: Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-02-19 20:32 UTC, resolved after 28 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/4t8wgj2gfxrh
- Citation: Help Scout, “Inboxes Not Currently Loading For Some Users” (2026-02-19 20:32 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/4t8wgj2gfxrh (CC BY 4.0).
- Markdown link: `[Help Scout: Inboxes Not Currently Loading For Some Users (2026-02-19)](https://rewindex.com/company/help-scout/incidents/4t8wgj2gfxrh)`


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Canonical: https://rewindex.com/company/help-scout/incidents/4t8wgj2gfxrh · Markdown: https://rewindex.com/company/help-scout/incidents/4t8wgj2gfxrh.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/4t8wgj2gfxrh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:03:08.114Z