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Help Scout: Temporary Outage and Slow Loading across Help Scout

Impact: majorStatus: resolvedStarted Resolved (8 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Help Scout reported a major partial outage and slow loading affecting all areas of the service, including the Web App, starting at 2025-11-14 19:27 UTC. The incident lasted 8 min and was resolved at 2025-11-14 19:35 UTC, when Help Scout said the app was fully functional again.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web App

Timeline of updates

  1. identified

    We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

  2. resolved

    Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON