# Help Scout: Temporary Outage and Slow Loading across Help Scout

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-14 19:27 UTC · Resolved: 2025-11-14 19:35 UTC · Duration: 8 min
- Updates: 2 · Affected components: Web App
- [Vendor status page: https://stspg.io/qp2xz91y4qbl](https://stspg.io/qp2xz91y4qbl)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Summary

Help Scout reported a major partial outage and slow loading affecting all areas of the service, including the Web App, starting at 2025-11-14 19:27 UTC. The incident lasted 8 min and was resolved at 2025-11-14 19:35 UTC, when Help Scout said the app was fully functional again. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-11-14 19:27 UTC: We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
- **resolved** 2025-11-14 19:35 UTC: Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!

## Rewindex changes for this incident

- 2025-11-14 19:27 UTC: [Major incident: Temporary Outage and Slow Loading across Help Scout](https://rewindex.com/change/i6509f801776886.md)


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Canonical: https://rewindex.com/company/help-scout/incidents/7tnby8q9t89n · Markdown: https://rewindex.com/company/help-scout/incidents/7tnby8q9t89n.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/7tnby8q9t89n · Generated 2026-10-18T11:44:48.201Z