Changes / Help Scout / Temporary Outage and Slow Loading across Help Scout
Help Scout: Major incident: Temporary Outage and Slow Loading across Help Scout
Summary
Help Scout reported a major partial outage and slow loading affecting all areas of the service, including the Web App, starting at 2025-11-14 19:27 UTC. The incident lasted 8 min and was resolved at 2025-11-14 19:35 UTC, when Help Scout said the app was fully functional again.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Temporary Outage and Slow Loading across Help Scout
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After: major
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After: resolved
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After: 2025-11-14 19:27 UTC
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After: 2025-11-14 19:35 UTC
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After: Web App
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After: We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
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After: Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Temporary Outage and Slow Loading across Help Scout (this change) Help Scout reported a major partial outage and slow loading affecting all areas of the service, including the Web App, starting at 2025-11-14 19:27 UTC. The incident lasted 8 min and was resolved at 2025-11-14 19:35 UTC, when Help Scout said the app was fully functional again. | Major incident |
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