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CompaniesHelp ScoutIncidents

Help Scout: Degraded Performance & Slow Loading Issues

MinorStatus: resolvedStarted Resolved (48 min)2 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.

  2. resolved

    Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-09-16 08:18 UTC, resolved after 48 min, 2 update(s).

Title
Degraded Performance & Slow Loading Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj

Help Scout profileRecent Help Scout incidentsAll outages on September 16, 2025Help Scout in September 2025MarkdownJSON