# Help Scout: Degraded Performance & Slow Loading Issues

> Help Scout status incident “Degraded Performance & Slow Loading Issues” on 2025-09-16: impact minor (vendor’s label), 48 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj
Last updated: 2025-09-16T09:06:59Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-16 08:18 UTC · Resolved: 2025-09-16 09:06 UTC · Duration: 48 min
- Updates: 2 · Affected components: Web App
- [Vendor status page: https://stspg.io/b0rjs6jy2svx](https://stspg.io/b0rjs6jy2svx)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2025-09-16 08:18 UTC: We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
- **resolved** 2025-09-16 09:06 UTC: Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-09-16 08:18 UTC, resolved after 48 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj
- Citation: Help Scout, “Degraded Performance & Slow Loading Issues” (2025-09-16 08:18 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj (CC BY 4.0).
- Markdown link: `[Help Scout: Degraded Performance & Slow Loading Issues (2025-09-16)](https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj)`


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Canonical: https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj · Markdown: https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/wp7nrpfj7wyj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:51:19.956Z