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Help Scout: Delays with report exports

Impact: minorStatus: resolvedStarted Resolved (3.1 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Mailbox counts, folders, reports, search results

Timeline of updates

  1. investigating

    We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.

  2. identified

    We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.

  3. monitoring

    A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.

  4. resolved

    This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON