Search

Companies / Help Scout / incidents

Help Scout: Delays with Inbox counts, folders, reports and search results

Impact: minorStatus: resolvedStarted Resolved (1.0 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Mailbox counts, folders, reports, search results

Timeline of updates

  1. investigating

    We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.

  2. monitoring

    Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.

  3. monitoring

    We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.

  4. resolved

    Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON