# Help Scout: Delays with Inbox counts, folders, reports and search results

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-24 22:08 UTC · Resolved: 2026-07-24 23:09 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: Mailbox counts, folders, reports, search results
- [Vendor status page: https://stspg.io/q2xsnkcv49jr](https://stspg.io/q2xsnkcv49jr)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-07-24 22:08 UTC: We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.
- **monitoring** 2026-07-24 22:30 UTC: Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.
- **monitoring** 2026-07-24 22:45 UTC: We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.
- **resolved** 2026-07-24 23:09 UTC: Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.


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Canonical: https://rewindex.com/company/help-scout/incidents/gnk4740frlz8 · Markdown: https://rewindex.com/company/help-scout/incidents/gnk4740frlz8.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/gnk4740frlz8 · Generated 2026-10-18T11:47:35.858Z