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CompaniesHelp ScoutIncidents

Help Scout: Degraded Performance & Slow Loading Issues

MinorStatus: resolvedStarted Resolved (46 min)3 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We're looking into reports of slow page loads across the app. Some customers may notice longer-than-usual loading times when working with Help Scout in both Inbox & Docs. Our engineers are on it, and we hope to have news on a resolution for this as soon as possible.

  2. identified

    Our engineers have identified an issue with a recent deployment that likely caused this degraded performance. We've got a fix coming shortly that'll take care of those slow page loads. We'll post here again once everything is back to normal. Thanks for your patience while we investigate!

  3. resolved

    The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-09-15 13:25 UTC, resolved after 46 min, 3 update(s).

Title
Degraded Performance & Slow Loading Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5

Help Scout profileRecent Help Scout incidentsAll outages on September 15, 2025Help Scout in September 2025MarkdownJSON