# Help Scout: Degraded Performance & Slow Loading Issues

> Help Scout status incident “Degraded Performance & Slow Loading Issues” on 2025-09-15: impact minor (vendor’s label), 46 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5
Last updated: 2025-09-15T14:11:56Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-15 13:25 UTC · Resolved: 2025-09-15 14:11 UTC · Duration: 46 min
- Updates: 3 · Affected components: Web App
- [Vendor status page: https://stspg.io/xwwj6w95z2n4](https://stspg.io/xwwj6w95z2n4)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2025-09-15 13:25 UTC: We're looking into reports of slow page loads across the app. Some customers may notice longer-than-usual loading times when working with Help Scout in both Inbox & Docs. Our engineers are on it, and we hope to have news on a resolution for this as soon as possible.
- **identified** 2025-09-15 13:56 UTC: Our engineers have identified an issue with a recent deployment that likely caused this degraded performance. We've got a fix coming shortly that'll take care of those slow page loads. We'll post here again once everything is back to normal. Thanks for your patience while we investigate!
- **resolved** 2025-09-15 14:11 UTC: The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your patience with this!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-09-15 13:25 UTC, resolved after 46 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5
- Citation: Help Scout, “Degraded Performance & Slow Loading Issues” (2025-09-15 13:25 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5 (CC BY 4.0).
- Markdown link: `[Help Scout: Degraded Performance & Slow Loading Issues (2025-09-15)](https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5)`


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Canonical: https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5 · Markdown: https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/1bz4tbd82fg5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:01:22.118Z