Help Scout: Connection Issues
Timeline of updates
- resolved
At approximately 1:47 PM EST, our team identified a brief 10 minute period where we experienced instability across the app. During that time, you may have not been able to access the app or you may have observed slowness. Email delivery was not impacted. The issue has since been resolved.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-10-23 18:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Connection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf
Help Scout profileRecent Help Scout incidentsAll outages on October 23, 2024Help Scout in October 2024MarkdownJSON