# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2024-10-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf
Last updated: 2024-10-23T18:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-10-23 18:00 UTC · Resolved: 2024-10-23 18:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/7zq9k66lt0pf](https://status.helpscout.com/incidents/7zq9k66lt0pf)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-10-23 18:00 UTC: At approximately 1:47 PM EST, our team identified a brief 10 minute period where we experienced instability across the app. During that time, you may have not been able to access the app or you may have observed slowness. Email delivery was not impacted. The issue has since been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2024-10-23 18:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf
- Citation: Help Scout, “Connection Issues” (2024-10-23 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2024-10-23)](https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf)`


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Canonical: https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf · Markdown: https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/7zq9k66lt0pf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:41:15.846Z