Companies / Help Scout / incidents

Help Scout: App Access Issues

Impact: minorStatus: resolvedStarted Resolved (2.3 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Web AppAI Services - AI AnswersAI Services - AI SummarizeAI Services - AI AssistAI Services - AI Drafts

Timeline of updates

  1. investigating

    We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.

  2. monitoring

    The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.

  3. resolved

    Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON