# Help Scout: App Access Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-09 14:59 UTC · Resolved: 2026-07-09 17:15 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: Web App, AI Services - AI Answers, AI Services - AI Summarize, AI Services - AI Assist, AI Services - AI Drafts
- [Vendor status page: https://stspg.io/73pmfjtc45kt](https://stspg.io/73pmfjtc45kt)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-07-09 14:59 UTC: We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
- **monitoring** 2026-07-09 15:34 UTC: The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.
- **resolved** 2026-07-09 17:15 UTC: Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.


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Canonical: https://rewindex.com/company/help-scout/incidents/f0r3d79jjlcd · Markdown: https://rewindex.com/company/help-scout/incidents/f0r3d79jjlcd.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/f0r3d79jjlcd · Generated 2026-10-18T12:21:21.361Z