Help Scout: General Instability and Inbound Email Delay
Timeline of updates
- resolved
At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent instability across the app and inbound email delivery was delayed. We have since identified and resolved the issue causing this instability and delay. All delayed email has been successfully requeued and sent to your Help Scout Inbox. Apologies for the disruption!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-10-02 01:30 UTC, resolved after 0 min, 1 update(s).
- Title
- General Instability and Inbound Email Delay
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj
Help Scout profileRecent Help Scout incidentsAll outages on October 2, 2024Help Scout in October 2024MarkdownJSON