# Help Scout: General Instability and Inbound Email Delay

> Help Scout status incident “General Instability and Inbound Email Delay” on 2024-10-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj
Last updated: 2024-10-02T01:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-10-02 01:30 UTC · Resolved: 2024-10-02 01:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/0jknbvpmz5xj](https://status.helpscout.com/incidents/0jknbvpmz5xj)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-10-02 01:30 UTC: At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent instability across the app and inbound email delivery was delayed. We have since identified and resolved the issue causing this instability and delay. All delayed email has been successfully requeued and sent to your Help Scout Inbox. Apologies for the disruption!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2024-10-02 01:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj
- Citation: Help Scout, “General Instability and Inbound Email Delay” (2024-10-02 01:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj (CC BY 4.0).
- Markdown link: `[Help Scout: General Instability and Inbound Email Delay (2024-10-02)](https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj)`


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Canonical: https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj · Markdown: https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/0jknbvpmz5xj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:02:33.042Z