Outages by dayOctober 2, 2024

Outages on October 2, 2024

UTC day 2024-10-02 (Oct 2, 2024, 00:00 to Oct 2, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

43incidents started

9labelled major or critical

29vendors with a new incident

12still open from earlier days

By vendor label: Critical 1 · Major 8 · Minor 30 · No impact listed 4 · 14 maintenance

Incidents started this day 43

Vendor	Incident	Impact	Started	Resolved	Status
SambaNova	Brief Service Outage	Critical	18:21	Oct 1, 2024, 22:00 (-1222 min)	resolved
Xero	Global: Xero - We are aware some customers are experiencing errors navigating and accessing Xero	Major	02:05	06:44 (4.7 h)	resolved
Speechmatics	portal.speechmatics.com - Partial Outage	Major	10:38	11:12 (34 min)	resolved
Bunny.net	Increased error rates on the API	Major	11:16	11:33 (17 min)	resolved
Prisma	Accelerate issue provisioning new query engines in eu-central-1	Major	13:16	16:51 (3.6 h)	resolved
LaunchDarkly	Issues logging in and UI usage for some users	Major	16:19	19:29 (3.2 h)	resolved
Jira	Issue with dev info sync from Bitbucket and GitHub	Major	18:13	Oct 4, 2024, 02:35 (32 h)	resolved
Pinecone	[us-east-1-aws] Users cannot create new pod-based indexes; Prometheus metrics and Datadog integration cannot be reached	Major	19:37	Oct 3, 2024, 12:42 (17 h)	resolved
Snowflake	AWS - US East (N. Virginia): INC0117676	Major	21:48	23:42 (1.9 h)	resolved
Vonage	Video Session Data unavailable in Session Inspector	Minor	02:30	07:53 (5.4 h)	resolved
Jotform	File Operation Issues	Minor	03:00	03:00 (0 min)	resolved
Grafana Cloud	Synthetic monitoring failures, London probe location	Minor	03:24	14:44 (11 h)	resolved
Sinch	Delivery Issue Mongolia - Unitel	Minor	03:33	05:05 (1.5 h)	resolved
Runway	Reduced Gen-3 Alpha task throughput	Minor	04:22	05:16 (54 min)	resolved
Twilio	Call Dialling Delays To Indosat Ooredoo Indonesia Phone Numbers	Minor	05:23	08:31 (3.1 h)	resolved
Sinch	Delivery Issue Germany - Vodafone	Minor	05:25	06:41 (1.3 h)	resolved
Census	Sync performance degraded	Minor	06:02	06:45 (43 min)	resolved
Jina AI	High Model Latency	Minor	06:10	06:15 (5 min)	resolved
Vonage	Vonage Cloud Runtime data loss issue	Minor	10:06	18:12 (8.1 h)	resolved
Secureframe	Dashboard: Tests and Frameworks showing 0 findings	Minor	12:05	15:52 (3.8 h)	resolved
Sentry	US region transaction ingestion delay	Minor	14:59	18:32 (3.5 h)	resolved
Twilio	SMS Delivery Delays To Small US Networks.	Minor	15:46	20:47 (5.0 h)	resolved
AssemblyAI	Request with PII Redaction or Entity Detection not completing successfully	Minor	16:05	16:37 (32 min)	resolved
Deepgram	[Deepgram API] Elevated Streaming Error Rates	Minor	16:38	16:43 (5 min)	resolved
Deepgram	[Deepgram API] Elevated Batch Error Rates	Minor	17:14	17:19 (5 min)	resolved
Smartsheet	Brandfolder Asset Access	Minor	17:49	Oct 10, 2024, 23:19 (8 d)	resolved
Brex	Bill Pay Partial Outage	Minor	18:04	20:22 (2.3 h)	resolved
Deepgram	[Deepgram API] Elevated Batch Error Rates	Minor	18:14	18:19 (5 min)	resolved
Vonage	Uzbekistan SMS - Delivery Degradation towards UzMobile Network	Minor	18:14	Oct 3, 2024, 10:29 (16 h)	resolved
Maven Central	Search results are out of date	Minor	18:46	Oct 3, 2024, 16:37 (22 h)	resolved
Lattice	Incident: New Users cannot complete registration	Minor	19:12	20:12 (1.0 h)	resolved
Deepgram	[Deepgram API] Elevated Batch Error Rates	Minor	20:17	20:22 (5 min)	resolved
Vonage	Chile SMS - Delivery Degradation towards Claro	Minor	20:39	Oct 3, 2024, 02:23 (5.7 h)	resolved
Twilio	SMS Delivery Report Delays to UzMobile Network in Uzbekistan	Minor	21:03	Oct 3, 2024, 14:14 (17 h)	resolved
Twilio	SMS Delivery Delays to Claro Network in Chile	Minor	21:23	Oct 3, 2024, 05:28 (8.1 h)	resolved
Grafana Cloud	Slow access to OnCall UI and delayed notifications for prod-us-central-0 cluster	Minor	21:58	Oct 4, 2024, 10:19 (36 h)	resolved
Deepgram	[Deepgram API] Elevated Streaming Error Rates	Minor	22:18	22:23 (5 min)	resolved
1Password	Automated User Provisioning not sending welcome email to users confirmed by 1Password SCIM Bridge	Minor	22:38	Oct 4, 2024, 17:11 (43 h)	resolved
Sinch	Delivery Issue Chile - Claro	Minor	22:59	Oct 3, 2024, 01:09 (2.2 h)	resolved
Discord	Push Notifications for @everyones and roles are degraded	No impact listed	01:21	01:58 (37 min)	resolved
Help Scout	General Instability and Inbound Email Delay	No impact listed	01:30	01:30 (0 min)	resolved
Gorgias	Issue creating export tickets jobs	No impact listed	17:48	18:24 (36 min)	resolved
Twilio	SMS Delivery Failures to Multiple Networks in Slovakia for a Subset of Alphanumeric Sender Id and Long Codes	No impact listed	21:54	21:54 (0 min)	resolved

Still open from earlier days 12

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Global Portal and API Incident	Critical	Oct 1, 2024, 21:39	00:02 (2.4 h)	resolved
Sentry	Delayed ingestion in US region	Major	Oct 1, 2024, 09:28	03:15 (18 h)	resolved
Grafana Cloud	Grafana Cloud Partial Outage	Major	Oct 1, 2024, 19:45	00:03 (4.3 h)	resolved
Scaleway	[Storage]-Object Storage instability	Minor	Sep 28, 2024, 11:40	Oct 24, 2024, 13:30 (26 d)	resolved
Scaleway	[Webhosting][classic] Mail backup processes stuck	Minor	Sep 30, 2024, 14:48	Oct 15, 2024, 20:34 (15 d)	resolved
Vonage	[Voice] Inbound Quality Degradation: France networks	Minor	Sep 30, 2024, 17:14	Oct 3, 2024, 15:35 (3 d)	resolved
Scaleway	[Dedibox] [Billing] - Installations fees wrongly billed with Dediscount	Minor	Oct 1, 2024, 13:00	Oct 22, 2024, 10:50 (21 d)	resolved
Twilio	Subset of Customers Unable To Access Flex Insights Historical Reports	Minor	Oct 1, 2024, 13:21	14:52 (26 h)	resolved
Vanta	Auditors unable to accept and reject evidence	Minor	Oct 1, 2024, 18:57	Oct 3, 2024, 20:27 (2 d)	resolved
Plivo	Delay in processing 10DLC Campaign requests in US	Minor	Oct 1, 2024, 19:51	13:03 (17 h)	resolved
Twilio	SMS Delivery Delays to Moov Network in Niger	Minor	Oct 1, 2024, 21:10	19:00 (22 h)	resolved
Canva	Error accessing Canva in Kazakhstan	No impact listed	Sep 27, 2024, 14:51	01:34 (4 d)	resolved

Maintenance 14

Vendor	Incident	Impact	Started	Resolved	Status
Stripe	[Scheduled] Scheduled maintenance for Swish - Nordea	Maintenance	00:00	02:00 (2.0 h)	resolved
Twilio	[Scheduled] United States SMS Carrier Maintenance - AT&T	Maintenance	02:00	09:00 (7.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T - United States	Maintenance	03:00	09:00 (6.0 h)	resolved
Vonage	[Scheduled] USA SMS, 10DLC & MMS - Planned Maintenance affecting AT&T USA	Maintenance	03:00	10:00 (7.0 h)	resolved
Sinch	[Scheduled] Internal Maintenance - US3 Site	Maintenance	07:00	15:00 (8.0 h)	resolved
Koyeb	Migration to new network stack	Maintenance	08:51	Oct 4, 2024, 19:53 (2 d)	completed
Sinch	[Scheduled] Campaigns Application Maintenance	Maintenance	13:00	15:01 (2.0 h)	resolved
Twilio	[Scheduled] Japan SMS Carrier Maintenance - Softbank	Maintenance	13:00	21:00 (8.0 h)	resolved
Vonage	[Scheduled] Japan SMS - Planned maintenance affecting Softbank network	Maintenance	13:00	21:00 (8.0 h)	resolved
Twilio	[Scheduled] Indonesia SMS Carrier Maintenance - Smartfren	Maintenance	15:00	16:00 (1.0 h)	resolved
Vonage	[Scheduled] Vonage Urgent Maintenance affecting binds	Maintenance	15:00	16:00 (1.0 h)	resolved
Teleport	[Scheduled] Cloud Tenant Upgrade Scheduled	Maintenance	16:00	Oct 3, 2024, 10:00 (18 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	20:00	Oct 31, 2024, 00:02 (28 d)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Tele2	Maintenance	20:00	Oct 3, 2024, 00:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: SambaNova, Xero, Speechmatics, Bunny.net, Prisma, LaunchDarkly, Jira, Pinecone, Snowflake, Vonage, Jotform, Grafana Cloud.

Cite this

43 vendor-reported incidents started on 2024-10-02 (UTC) across 29 vendors, 9 labelled major or critical by the vendor.

Title: Outages on October 2, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-10-02 00:00 UTC
URL: https://rewindex.com/outages/2024-10-02

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