Companies / ai

Runway

runwayml.comStatus page: status.runwayml.comNow: operational since 2026-10-17
201incidents since 2022-04-01
91major or critical
7in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: We've identified a problem and are working on a fix
Runway reported a major outage affecting App, Backend, and Public API, starting at 2026-10-09 22:44 UTC and resolved at 2026-10-09 23:10 UTC (26 min). Engineering investigated a problem affecting users; no specific cause or fix was stated.
Major incident
Critical incident: We've identified a problem and are working on a fix
Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated.
Major incident
Major incident: Issues with Seedance and Seedream generationsMajor incident
Major incident: Issues affecting Aleph 2.0 generationsMajor incident
Major incident: We've identified a problem and are working on a fixMajor incident
Major incident: Issues with Seedance 2.0 generationsMajor incident
Major incident: We have released a fix.Major incident
Major incident: We've identified a problem and are working on a fixMajor incident
Critical incident: Tasks cannot be createdMajor incident
Major incident: Issues with Nano Banana Pro generationsMajor incident

Full Runway change timeline, with diffs →

Status incident history

Runway status incidents per year
01020304050↑ incidents202220232024202520262236525041
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
20222214
20233617
20245222
20255024
20264114
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2023-10critical2
2023-10major2
2023-10minor1
2023-11critical1
2023-11major2
2023-11minor3
2023-12minor2
2023-12none1
2024-01minor2
2024-02major1
2024-02minor3
2024-03major1
2024-03minor1
2024-03none1
2024-04major3
2024-04minor1
2024-05major3
2024-05minor1
2024-06minor3
2024-07minor4
2024-07none1
2024-08major2
2024-08minor2
2024-08none1
2024-09major2
2024-09minor3
2024-10major2
2024-10minor2
2024-10none2
2024-11critical1
2024-11major1
2024-11none2
2024-12critical3
2024-12major3
2024-12minor1
2025-01critical1
2025-01major1
2025-02critical1
2025-02none2
2025-03major3
2025-03minor1
2025-03none1
2025-04major1
2025-04minor3
2025-04none5
2025-05critical1
2025-05major1
2025-05minor1
2025-05none1
2025-06major4
2025-06minor1
2025-07major2
2025-08major3
2025-08minor4
2025-08none1
2025-09major1
2025-09minor1
2025-10critical1
2025-10major1
2025-10minor2
2025-10none1
2025-11minor2
2025-12critical1
2025-12major2
2026-01major2
2026-01minor2
2026-02critical1
2026-02major4
2026-02minor3
2026-03minor1
2026-04major2
2026-04minor3
2026-05major2
2026-05minor5
2026-05none1
2026-06major1
2026-06minor4
2026-06none1
2026-07critical1
2026-07none1
2026-08minor4
2026-09minor1
2026-10major1
2026-10none1

Silent edits

No silent edits or deletions detected for Runway yet. We compare every 10-minute snapshot of each incident; 2 ordinary revisions (new updates, status changes) were seen.

The Weekly Rewind: one short weekly email on what changed at Runway and the other vendors we track, including silent edits. Subscribe →

Pricing, trust and legal pages

Page snapshot history
PricingTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Trust / security: baseline2026-10-17 Pricing: baseline2026-10-17 Trust / security: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Trust / securitybaseline
2026-10-17Pricingbaseline
2026-10-17Trust / securitybaseline
PageURLVersionsLast changedLast fetched OKHistory
Pricingrunwayml.com/pricing12026-10-172026-10-17none yet
Trust / securitypartialtrust.runwayml.com22026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 100 of 201 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
We've identified a problem and are working on a fixmajor27 min
Elevated Seedance moderation errorsnone1.5 h
We've identified a problem and are working on a fixminor2.4 h
Aleph delayed generationsminor1.4 h
Gen4.5 Image to Video is Degradedminor1.0 h
Increased ratio of Seedance safety system false positivesminor1.1 h
We've identified a problem and are working on a fixminor13 min
We've identified a problem and are working on a fixcritical1.0 h
Aleph 2.0 delayed generationsnone23 min
We've identified a problem with Nano Banana generations and are working on a fixminor4.0 h
Elevated GPT Image Errorsnone6 min
We are aware of issues affecting video generation with Veo 3.1minor6.0 h
We've identified a problem with generations and are working on a fixminor1.5 h
Issues with Seedance and Seedream generationsmajor19 min
We've identified an issue with Veo 3.1 generations and are working on fixing itminor21 min
We've identified a problem with Veo 3.1 generations and are working on a fixminor39 min
We've identified a problem with Seedance and working on a fixminor33 min
Issues affecting Aleph 2.0 generationsmajor-161 min
Issues with GPT Image 2 image generationminor30 min
We are aware of issues affecting video generation with Veo 3.1minor2.8 h
We've identified a problem and are working on a fixmajor4.3 h
We've identified a problem and are working on a fixminor55 min
Seedance 2 and Kling generations are delayednone6.0 h
Issues with Seedance 2.0 generationsmajor1.7 h
We have released a fix.major41 min
We've identified a problem and are working on a fixminor2.7 h
We've identified a problem and are working on a fixminor1.5 h
We've spotted an issue with the Gemini Nano Banana Pro image modelminor1.6 h
High queue wait times for Gen 4.5 image-to-videominor2.3 h
Gen3 Alpha Turbo generations are taking longer than normalminor14 min
We've identified a problem and are working on a fixminor42 min
We've identified a problem and are working on a fixmajor33 min
Issues with Gemini 3 Pro (Nano Banana Pro) generationsminor5.1 h
Tasks cannot be createdcritical42 min
Issues with Nano Banana Pro generationsmajor2.3 h
Issues with Nano Banana Pro generationsmajor2.3 h
Issues with Gemini 3 Pro (Nano Banana Pro) generationsmajor1.3 h
Increased error rate in Veo 3 and Veo 3,.1 generationsmajor53 min
Issues with Gemini 3 Pro image generationsmajor2.5 h
Increased Gen 4.5 wait timesminor1.8 h
Video upscale tasks cannot be startedminor11 h
Unable to start new taskscritical11 min
Issues affecting Aleph generationsmajor2.6 h
Significant delays in asset generationmajor1.3 h
Intermittent issues with Veo 3.1 generations.minor23 h
Image generation model performance is degradedminor3.3 h
We've identified a problem and are working on a fixmajor2.3 h
Runway is experiencing an outagecritical2.7 h
Issues with Runway public API generationsnone2.0 h
Issues with Runway content moderation systemminor2.0 h
We've identified a problem and are working on a fixminor1.0 h
Issues with third party models available on Runwaymajor36 min
Increased Act-Two queue wait timesminor7 min
We've identified a problem and are working on a fixnone1.0 h
Gen-4 and Gen-4 Turbo failingmajor19 min
Elevated errors during generationmajor38 min
We've identified a problem with Act-Two and are monitoring a fixminor21 min
Elevated Act-Two errorsminor24 min
We've identified a problem and are working on a fixminor10 min
Long Queue Timesmajor1.3 h
Degraded video generation performanceminor5 min
Issues with upscaling video using Runway public APImajor28 min
Some API image uploads being rejectedmajor19 min
We've identified a problem and are working on a fixmajor1.5 h
We've identified a problem and are working on a fixminor3.6 h
Generations failing and delayedmajor4.2 h
Elevated preview timeouts and generation timesmajor4.1 h
Elevated Generation Errorsmajor24 min
Elevated Errors in Image Generationsminor2.5 h
Elevated error ratesmajor2.9 h
Elevated API Errorsnone54 min
All generations are facing increased queue wait timescritical1.8 h
Elevated Errorsminor59 min
Elevated Queue Timesminor2.2 h
Elevated wait times in API (Gen4 Turbo)none3.9 h
Increased rate of moderation rejectionsmajor15 min
Elevated Errors in Gen-4 generationnone20 min
Degraded app and performancenone2.5 h
App latencynone2.1 h
Elevated production errorsnone17 min
Elevated API Errorsminor6.3 h
Elevated API Errorsmajor15 min
Elevated audio generation errorsminor3.0 h
Elevated API Errorsnone18 min
Tasks aren't runningmajor2.6 h
Elevated API Errorsmajor9 min
V2V elevated errorsnone24 min
Delays in Gen-3 Alpha processingnone7.2 h
Gen-3 Alpha Turbo elevated error ratescritical2.4 h
Elevated API Errorsmajor24 min
Elevated backend error ratescritical1.8 h
Elevated Content Moderation Errorsmajor32 min
Elevated API Errorscritical1.1 h
Planned Maintenacemajor14 min
Runway is experiencing issues with our content safety systemscritical22 min
Runway Web App Outagemajor19 min
Text to Image is Downminor3.0 h
Runway Web App Outagecritical11 min
Runway Web App Outagecritical1.3 h
Runway Web App Outagenone11 min