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Runway: Issues with Seedance 2.0 generations

Impact: majorStatus: resolvedStarted Resolved (1.7 h)2 updatesSource: stspg.io (opens in new tab)
Summary

Runway reported a major incident affecting Seedance 2.0 generations across App, Backend, and Public API, with increased generation failures. It started at 2026-04-22 20:41 UTC and was marked resolved at 2026-04-22 22:23 UTC, lasting 1 h 41 min. Runway escalated to a third party; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

  1. investigating

    We're seeing an increased failure rate of Seedance 2.0 generations. We have escalated to the relevant third party and will share an update as soon as we have it.

  2. resolved

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON