Runway: We've identified a problem and are working on a fix

Impact: majorStatus: resolvedStarted 2026-10-09 22:44 UTCResolved 2026-10-09 23:10 UTC (27 min)2 updatesSource: stspg.io

Summary

Runway reported a major outage affecting App, Backend, and Public API, starting at 2026-10-09 22:44 UTC and resolved at 2026-10-09 23:10 UTC (26 min). Engineering investigated a problem affecting users; no specific cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

investigating2026-10-09 22:44 UTC
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
resolved2026-10-09 23:10 UTC
This incident has now been resolved.

Rewindex changes for this incident

Major incident: We've identified a problem and are working on a fix 2026-10-09 22:44 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON