# Runway: We've identified a problem and are working on a fix

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-09 22:44 UTC · Resolved: 2026-10-09 23:10 UTC · Duration: 27 min
- Updates: 2 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/w3tvffvhygs5](https://stspg.io/w3tvffvhygs5)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major outage affecting App, Backend, and Public API, starting at 2026-10-09 22:44 UTC and resolved at 2026-10-09 23:10 UTC (26 min). Engineering investigated a problem affecting users; no specific cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-09 22:44 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **resolved** 2026-10-09 23:10 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2026-10-09 22:44 UTC: [Major incident: We've identified a problem and are working on a fix](https://rewindex.com/change/iceefd9e5f7f572.md)


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Canonical: https://rewindex.com/company/runway/incidents/n70kzjr0x36k · Markdown: https://rewindex.com/company/runway/incidents/n70kzjr0x36k.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/n70kzjr0x36k · Generated 2026-10-18T11:46:07.791Z