Changes / Runway / We've identified a problem and are working on a fix
Runway: Major incident: We've identified a problem and are working on a fix
Summary
Runway reported a major outage affecting App, Backend, and Public API, starting at 2026-10-09 22:44 UTC and resolved at 2026-10-09 23:10 UTC (26 min). Engineering investigated a problem affecting users; no specific cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We've identified a problem and are working on a fix
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-09 22:44 UTC
Before: not present
After: 2026-10-09 23:10 UTC
Before: not present
After: App, Backend, Public API
Before: not present
After: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Before: not present
After: This incident has now been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We've identified a problem and are working on a fix (this change) Runway reported a major outage affecting App, Backend, and Public API, starting at 2026-10-09 22:44 UTC and resolved at 2026-10-09 23:10 UTC (26 min). Engineering investigated a problem affecting users; no specific cause or fix was stated. | Major incident |