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Runway: We've identified a problem with generations and are working on a fix

Impact: minorStatus: resolvedStarted Resolved (1.5 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: AppBackendPublic API

Timeline of updates

  1. investigating

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  2. investigating

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  4. resolved

    This incident has now been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON