# Runway: We've identified a problem with generations and are working on a fix

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-03 13:31 UTC · Resolved: 2026-06-03 15:02 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/jkxvz1ctz0nj](https://stspg.io/jkxvz1ctz0nj)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-06-03 13:31 UTC: We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
- **investigating** 2026-06-03 13:40 UTC: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- **monitoring** 2026-06-03 14:50 UTC: We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **resolved** 2026-06-03 15:02 UTC: This incident has now been resolved.


---
Canonical: https://rewindex.com/company/runway/incidents/t2lbkbpptcpy · Markdown: https://rewindex.com/company/runway/incidents/t2lbkbpptcpy.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/t2lbkbpptcpy · Generated 2026-10-18T09:38:31.493Z