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Runway: We've identified a problem and are working on a fix

No impact listedStatus: resolvededitedStarted Resolved (34 min)3 updatesstatus.runwayml.com (opens in new tab)

Affected components: AppBackendPublic API

Timeline of updates

  1. investigating

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  2. monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried.
    We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.runwayml.com (opens in new tab).

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