# Runway: We've identified a problem and are working on a fix

> Runway status incident “We've identified a problem and are working on a fix” on 2026-10-30: impact none (vendor’s label), 34 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/runway/incidents/8mjyrr5xr10h
Last updated: 2026-10-31T11:30:49Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-30 19:21 UTC · Resolved: 2026-10-30 19:56 UTC · Duration: 34 min
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://status.runwayml.com/incidents/8mjyrr5xr10h](https://status.runwayml.com/incidents/8mjyrr5xr10h)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-10-30 19:16 UTC: We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
- **monitoring** 2026-10-30 19:21 UTC: We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **resolved** 2026-10-30 19:56 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-30 20:03 UTC: [Incident updated: We've identified a problem and are working on a fix](https://rewindex.com/change/r75811839a04c21.md)


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Canonical: https://rewindex.com/company/runway/incidents/8mjyrr5xr10h · Markdown: https://rewindex.com/company/runway/incidents/8mjyrr5xr10h.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/8mjyrr5xr10h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T11:30:49.291Z