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Runway: Video upscale tasks cannot be started

Impact: minorStatus: resolvedStarted Resolved (11 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: AppBackendVideo EditorPublic API

Timeline of updates

  1. investigating

    Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. identified

    We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.

  3. monitoring

    A fix for the issue is rolling out, users should see successful video upscales shortly.

  4. resolved

    This incident has now been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON