# Runway: Video upscale tasks cannot be started

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-02 06:04 UTC · Resolved: 2026-01-02 16:56 UTC · Duration: 11 h
- Updates: 4 · Affected components: App, Backend, Video Editor, Public API
- [Vendor status page: https://stspg.io/6xbvrnxtl3dg](https://stspg.io/6xbvrnxtl3dg)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Timeline of updates

- **investigating** 2026-01-02 06:04 UTC: Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **identified** 2026-01-02 08:14 UTC: We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.
- **monitoring** 2026-01-02 16:33 UTC: A fix for the issue is rolling out, users should see successful video upscales shortly.
- **resolved** 2026-01-02 16:56 UTC: This incident has now been resolved.


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Canonical: https://rewindex.com/company/runway/incidents/gy72t9kttbpr · Markdown: https://rewindex.com/company/runway/incidents/gy72t9kttbpr.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/gy72t9kttbpr · Generated 2026-10-18T09:40:49.564Z