Runway: Runway is experiencing an outage

Impact: criticalStatus: resolvedStarted 2025-10-20 07:36 UTCResolved 2025-10-20 10:17 UTC (2.7 h)3 updatesSource: stspg.io

Summary

Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

investigating2025-10-20 07:36 UTC
Runway is experiencing an outage due to 3rd party cloud provider. We are working on a solution and will provide updates as soon as possible.
monitoring2025-10-20 10:12 UTC
We are seeing significant signs of recovery. We continue to monitor the incident.
resolved2025-10-20 10:17 UTC
Runway has fully recovered, both image and video generations work properly.

Rewindex changes for this incident

Critical incident: Runway is experiencing an outage 2025-10-20 07:36 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON