# Runway: Runway is experiencing an outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-20 07:36 UTC · Resolved: 2025-10-20 10:17 UTC · Duration: 2.7 h
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/r7z8rv2sxkt1](https://stspg.io/r7z8rv2sxkt1)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 07:36 UTC: Runway is experiencing an outage due to 3rd party cloud provider. We are working on a solution and will provide updates as soon as possible.
- **monitoring** 2025-10-20 10:12 UTC: We are seeing significant signs of recovery. We continue to monitor the incident.
- **resolved** 2025-10-20 10:17 UTC: Runway has fully recovered, both image and video generations work properly.

## Rewindex changes for this incident

- 2025-10-20 07:36 UTC: [Critical incident: Runway is experiencing an outage](https://rewindex.com/change/ic512dd2d255de4.md)


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Canonical: https://rewindex.com/company/runway/incidents/k34wj017j1dk · Markdown: https://rewindex.com/company/runway/incidents/k34wj017j1dk.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/k34wj017j1dk · Generated 2026-10-18T13:33:56.142Z