Changes / Runway / Runway is experiencing an outage
Runway: Critical incident: Runway is experiencing an outage
Summary
Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Runway is experiencing an outage
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After: critical
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After: resolved
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After: 2025-10-20 07:36 UTC
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After: 2025-10-20 10:17 UTC
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After: App, Backend, Public API
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After: Runway is experiencing an outage due to 3rd party cloud provider. We are working on a solution and will provide updates as soon as possible.
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After: We are seeing significant signs of recovery. We continue to monitor the incident.
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After: Runway has fully recovered, both image and video generations work properly.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Runway is experiencing an outage (this change) Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly. | Major incident |