# Runway: Critical incident: Runway is experiencing an outage

**Summary:** Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 07:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r7z8rv2sxkt1](https://stspg.io/r7z8rv2sxkt1)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/k34wj017j1dk@2159ec40668a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Runway is experiencing an outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 07:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 10:17 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2025-10-20 07:36 UTC

```diff
+ Runway is experiencing an outage due to 3rd party cloud provider. We are working on a solution and will provide updates as soon as possible.
```

**8. Added: Update** (monitoring) · 2025-10-20 10:12 UTC

```diff
+ We are seeing significant signs of recovery. We continue to monitor the incident.
```

**9. Added: Update** (resolved) · 2025-10-20 10:17 UTC

```diff
+ Runway has fully recovered, both image and video generations work properly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 07:36 UTC | Critical incident: Runway is experiencing an outage (this change) | outage |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic512dd2d255de4 · Markdown: https://rewindex.com/change/ic512dd2d255de4.md · JSON: https://rewindex.com/api/v1/changes/ic512dd2d255de4 · Generated 2026-10-18T02:54:38.171Z