Runway: Unable to start new tasks

Impact: criticalStatus: resolvedStarted 2025-12-23 17:06 UTCResolved 2025-12-23 17:17 UTC (11 min)3 updatesSource: stspg.io

Summary

Runway reported a critical outage preventing new tasks across App, Backend, and Public API from 2025-12-23 17:06 UTC to 2025-12-23 17:17 UTC, lasting 11 min. A fix released at 17:10 UTC improved processing; delayed requests were expected to resume, and failed submissions could be retried. The incident was resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

investigating2025-12-23 17:06 UTC
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
monitoring2025-12-23 17:10 UTC
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
resolved2025-12-23 17:17 UTC
This incident has now been resolved.

Rewindex changes for this incident

Critical incident: Unable to start new tasks 2025-12-23 17:06 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON