# Runway: Unable to start new tasks

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-23 17:06 UTC · Resolved: 2025-12-23 17:17 UTC · Duration: 11 min
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/pv8tcwgwv30j](https://stspg.io/pv8tcwgwv30j)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a critical outage preventing new tasks across App, Backend, and Public API from 2025-12-23 17:06 UTC to 2025-12-23 17:17 UTC, lasting 11 min. A fix released at 17:10 UTC improved processing; delayed requests were expected to resume, and failed submissions could be retried. The incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-23 17:06 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **monitoring** 2025-12-23 17:10 UTC: We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **resolved** 2025-12-23 17:17 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2025-12-23 17:06 UTC: [Critical incident: Unable to start new tasks](https://rewindex.com/change/ifc84f7af867166.md)


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Canonical: https://rewindex.com/company/runway/incidents/c4ckg59k2h10 · Markdown: https://rewindex.com/company/runway/incidents/c4ckg59k2h10.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/c4ckg59k2h10 · Generated 2026-10-18T13:31:58.629Z