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Runway: We've identified a problem and are working on a fix

Impact: criticalStatus: resolvedStarted Resolved (1.0 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

  1. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring

    We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. resolved

    This incident has now been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON