# Runway: We've identified a problem and are working on a fix

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-10 16:42 UTC · Resolved: 2026-07-10 17:42 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/s9cvsxs5l6w1](https://stspg.io/s9cvsxs5l6w1)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-10 16:42 UTC: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- **monitoring** 2026-07-10 16:48 UTC: We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- **resolved** 2026-07-10 17:42 UTC: This incident has now been resolved.

## Rewindex changes for this incident

- 2026-07-10 16:42 UTC: [Critical incident: We've identified a problem and are working on a fix](https://rewindex.com/change/ieb4762668336a2.md)


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Canonical: https://rewindex.com/company/runway/incidents/vywxjjcs19tt · Markdown: https://rewindex.com/company/runway/incidents/vywxjjcs19tt.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/vywxjjcs19tt · Generated 2026-10-18T10:40:47.684Z