Changes / Runway / We've identified a problem and are working on a fix
Runway: Critical incident: We've identified a problem and are working on a fix
Summary
Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We've identified a problem and are working on a fix
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-07-10 16:42 UTC
Before: not present
After: 2026-07-10 17:42 UTC
Before: not present
After: App, Backend, Public API
Before: not present
After: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Before: not present
After: We've released a fix and are seeing improvements.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Before: not present
After: This incident has now been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: We've identified a problem and are working on a fix (this change) Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated. | Major incident |