# Runway: Critical incident: We've identified a problem and are working on a fix

**Summary:** Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-10 16:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s9cvsxs5l6w1](https://stspg.io/s9cvsxs5l6w1)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/vywxjjcs19tt@8ed6df694491
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We've identified a problem and are working on a fix
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-10 16:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-10 17:42 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2026-07-10 16:42 UTC

```diff
+ Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
```

**8. Added: Update** (monitoring) · 2026-07-10 16:48 UTC

```diff
+ We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
```

**9. Added: Update** (resolved) · 2026-07-10 17:42 UTC

```diff
+ This incident has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-10 16:42 UTC | Critical incident: We've identified a problem and are working on a fix (this change) | outage |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ieb4762668336a2 · Markdown: https://rewindex.com/change/ieb4762668336a2.md · JSON: https://rewindex.com/api/v1/changes/ieb4762668336a2 · Generated 2026-10-18T01:54:28.153Z