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Runway: Increased error rate in Veo 3 and Veo 3,.1 generations

Impact: majorStatus: resolvedStarted Resolved (53 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Runway reported a major incident with highly increased error rates in Veo 3 and Veo 3.1 generations, affecting App, Backend, and Public API. It started at 2026-01-28 17:33 UTC and was resolved at 2026-01-28 18:25 UTC, lasting 52 min; Runway said it was working closely with Google but stated no cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

  1. investigating

    We are seeing highly increased error rates in Veo 3 and Veo 3.1 generations and are working closely with Google to resolve them. We will share an update as soon as we can.

  2. resolved

    This incident is now resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON