# Runway: Increased error rate in Veo 3 and Veo 3,.1 generations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-28 17:33 UTC · Resolved: 2026-01-28 18:25 UTC · Duration: 53 min
- Updates: 2 · Affected components: App, Backend, Public API
- [Vendor status page: https://stspg.io/r9q96f971l95](https://stspg.io/r9q96f971l95)
- [Company: Runway](https://rewindex.com/company/runway.md)

## Summary

Runway reported a major incident with highly increased error rates in Veo 3 and Veo 3.1 generations, affecting App, Backend, and Public API. It started at 2026-01-28 17:33 UTC and was resolved at 2026-01-28 18:25 UTC, lasting 52 min; Runway said it was working closely with Google but stated no cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-28 17:33 UTC: We are seeing highly increased error rates in Veo 3 and Veo 3.1 generations and are working closely with Google to resolve them. We will share an update as soon as we can.
- **resolved** 2026-01-28 18:25 UTC: This incident is now resolved.

## Rewindex changes for this incident

- 2026-01-28 17:33 UTC: [Major incident: Increased error rate in Veo 3 and Veo 3,.1 generations](https://rewindex.com/change/id8e68e95d2f43a.md)


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Canonical: https://rewindex.com/company/runway/incidents/dk92y91wfyws · Markdown: https://rewindex.com/company/runway/incidents/dk92y91wfyws.md · JSON: https://rewindex.com/api/v1/companies/runway/incidents/dk92y91wfyws · Generated 2026-10-18T11:37:25.703Z