Runway: We've identified a problem and are working on a fix

Impact: majorStatus: resolvedStarted 2025-10-20 21:14 UTCResolved 2025-10-20 23:33 UTC (2.3 h)4 updatesSource: stspg.io

Summary

Runway reported a major degradation affecting App, Backend, and Public API, with longer generation queue waits. It started at 2025-10-20 21:14 UTC and resolved at 2025-10-20 23:33 UTC, lasting 2 h 18 min. A fix normalized errors and generation throughput, while the generation backlog temporarily kept queue waits elevated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AppBackendPublic API

Timeline of updates

investigating2025-10-20 21:14 UTC
We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
identified2025-10-20 21:35 UTC
We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.
monitoring2025-10-20 23:17 UTC
We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.
resolved2025-10-20 23:33 UTC
This incident has now been resolved.

Rewindex changes for this incident

Major incident: We've identified a problem and are working on a fix 2025-10-20 21:14 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Runway profile · Recent Runway incidents · Markdown · JSON