Changes / Runway / We've identified a problem and are working on a fix
Runway: Major incident: We've identified a problem and are working on a fix
Summary
Runway reported a major degradation affecting App, Backend, and Public API, with longer generation queue waits. It started at 2025-10-20 21:14 UTC and resolved at 2025-10-20 23:33 UTC, lasting 2 h 18 min. A fix normalized errors and generation throughput, while the generation backlog temporarily kept queue waits elevated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: We've identified a problem and are working on a fix
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 21:14 UTC
Before: not present
After: 2025-10-20 23:33 UTC
Before: not present
After: App, Backend, Public API
Before: not present
After: We're observing longer than normal queue wait times.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Before: not present
After: We're starting to see improved queue wait times, especially for Runway Dev API platform generations.
We're still working through a large backlog of generations.
Before: not present
After: We've rolled out a fix and are seeing errors and generation throughput normalize.
We are working through a backlog of generations so queue wait times are still likely to be elevated for some time.
We will post another update when wait times have normalized.
Before: not present
After: This incident has now been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We've identified a problem and are working on a fix (this change) Runway reported a major degradation affecting App, Backend, and Public API, with longer generation queue waits. It started at 2025-10-20 21:14 UTC and resolved at 2025-10-20 23:33 UTC, lasting 2 h 18 min. A fix normalized errors and generation throughput, while the generation backlog temporarily kept queue waits elevated. | Major incident |