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Runway change history: We've identified a problem and are working on a fix

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19Major incident
2Incident update
When (UTC)ChangeKind
Major incident: We've identified a problem and are working on a fix
Runway reported a major degradation affecting App, Backend, and Public API, with longer generation queue waits. It started at 2025-10-20 21:14 UTC and resolved at 2025-10-20 23:33 UTC, lasting 2 h 18 min. A fix normalized errors and generation throughput, while the generation backlog temporarily kept queue waits elevated.
Major incident